Executive Summary
This report analyzes the competitive landscape of SLA Time and Report for Jira by SaaSJet in the Atlassian Marketplace. The analysis focuses on market share, revenue, pricing strategies, and customer satisfaction among key competitors in the SLA management niche.
Market Position
5% market share
Revenue Share
1.3% of niche revenue
Customer Rating
3.6/5 stars
Pricing
$1,250/year (100 users)
Market Overview
The SLA management niche in the Atlassian Marketplace is dominated by several key players offering solutions for tracking, managing, and reporting on Service Level Agreements. These apps primarily serve IT & helpdesk, project management, and monitoring use cases within Jira.
The main competitors in this space include:
- Time to SLA (Appfire) - Premium enterprise solution with high revenue
- Status Time Reports Free (Bloompeak) - Free solution with highest installation numbers
- SLA PowerBox (Almarise) - High-end solution with strong revenue per user
- Status Time Reports (Bloompeak) - Paid version with moderate market share
- Time in status + SLA + Timer + Stopwatch (JiBrok) - Comprehensive solution with multiple features
- SLA Timer for Jira (jPlugs) - Specialized timer solution
- Customer Portal SLAs (ChiliShelf) - Customer-facing SLA solution
- SLA Time Management (Deviniti) - New entrant with limited market share
Revenue Analysis
Revenue Share by App
Revenue by App
Revenue per User by App
Installations vs Revenue
Despite not leading in installations, Time to SLA by Appfire dominates the revenue landscape with over 83% of the total revenue in this niche. This suggests a premium pricing strategy and strong enterprise customer base. SLA PowerBox by Almarise is second with 8.4% of revenue, while SLA Time and Report by SaaSJet accounts for approximately 1.3% of the total revenue.
When analyzing revenue per user, Time to SLA by Appfire generates the highest revenue per user at $0.42, followed by SLA PowerBox by Almarise at $0.45. SLA Time and Report by SaaSJet generates $0.18 per user, positioning it in the mid-range of the competitive landscape.
The scatter plot illustrates the relationship between installations and revenue. Time to SLA by Appfire stands out with both high installation numbers and exceptionally high revenue. Status Time Reports Free by Bloompeak has the highest number of installations but generates no revenue due to its free model. SLA Time and Report by SaaSJet has moderate installations and revenue compared to competitors.
Pricing Strategy Comparison
Annual Pricing for 100 Users (Cloud)
For cloud annual pricing with 100 users, Time to SLA by Appfire has the highest price point at $1,820 per year, followed by SLA Time and Report by SaaSJet at $1,250 per year. Status Time Reports Free by Bloompeak is offered at no cost, which explains its high installation numbers. The average price point across paid apps is approximately $987 per year for 100 users.
SLA Time and Report is positioned as a premium solution, but not the most expensive in the market. This pricing strategy allows it to compete on features and quality rather than price alone, while still remaining accessible to mid-market customers.
Customer Satisfaction Analysis
SLA Time and Report
3.6/5 stars (68 reviews)
Time to SLA
3.8/5 stars (217 reviews)
Status Time Reports Free
3.8/5 stars (54 reviews)
"I am on a trial, but looks like we will continue with this app. Easy to set up, great support and covers the SLA functionality you need."— SLA Time and Report user (4/5 stars)
"Great app with easy set up and excellent support. Best SLA app I have seen for Jira."— Time to SLA user (4/5 stars)
Most apps in this niche maintain ratings between 3.5-4.0 stars, suggesting generally positive user experiences. SLA Time and Report has good customer satisfaction with a 3.6/5 star rating, slightly below the leading competitors.
Common themes in positive reviews include ease of setup, responsive support, and comprehensive SLA tracking capabilities. Negative feedback typically centers around performance issues, limitations in custom field handling, and calendar restrictions.
Key Differentiators
| App | Key Strengths | Limitations |
|---|---|---|
| SLA Time and Report (SaaSJet) |
|
|
| Time to SLA (Appfire) |
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| Status Time Reports Free (Bloompeak) |
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Competitive Positioning
SLA Time and Report by SaaSJet is positioned as a mid-tier solution in the SLA management niche:
- Market Position: Moderate market share (5%) with room for growth
- Pricing Strategy: Mid-to-high range pricing, positioned as a premium but not the most expensive solution
- Value Proposition: Balance of ease-of-use and comprehensive SLA tracking capabilities
- Customer Satisfaction: Good ratings (3.6/5) indicating satisfied customers
Strategic Recommendations
Feature Enhancement
Address the custom field creation issue to reduce the number of fields created for stratified SLAs
Pricing Strategy
Consider introducing a free tier with limited functionality to compete with Status Time Reports Free and drive adoption
Enterprise Focus
Develop more enterprise-focused features to compete with Time to SLA's revenue generation capabilities
Performance Optimization
Improve performance after configuration changes to enhance user experience
Marketing Differentiation
Emphasize ease of setup and detailed SLA tracking as key differentiators in marketing materials
Conclusion
The SLA management niche in the Atlassian Marketplace is competitive with several established players. SLA Time and Report by SaaSJet has established a solid position with good customer satisfaction but faces strong competition from both premium solutions like Time to SLA and free alternatives like Status Time Reports Free. By addressing key limitations and leveraging its strengths in ease of use and detailed tracking capabilities, SLA Time and Report has the potential to increase its market share and revenue in this growing niche.